Grievance Redressal Mechanism

At Ticket9, we value your experience and satisfaction. Our dedicated Rapid Reaction Team is here to ensure your concerns are addressed promptly.

How to Reach Us:

If you have any grievances related to our services, please follow the steps below:

1. How to Submit Your Grievance via Email
  1. Subject Line: Use a clear and concise subject line, such as:
    • "Payment Issue for [Event Name]"
    • "Ticket Delivery Concern - Booking ID [XXXX]"
  2. Email Content: Include the following details in your email:
    • Your Name
    • Contact Number
    • Event Date (if applicable)
    • Booking ID or Ticket Number (if applicable)
    • Detailed Description of the Issue
    • Preferred Resolution (e.g., Refund, Reschedule)
    • Supporting Documents (Attach any relevant screenshots, receipts, tickets, etc.)
Send to: [Grievance Team]
2. Dedicated Representative Assigned

Once submitted, your grievance will be assigned to a member of our Rapid Reaction Team. You will receive an email acknowledgment with the name and contact details of your representative.

3. Response Timeline

Our team aims to respond within 48 hours of receiving your grievance. During this time, our representative may contact you for further details to understand and resolve your concern fully.

4. Resolution Process

Our team will work closely with you to resolve the issue. Once resolved, a follow-up email will be sent to confirm that the solution has been implemented.

Your feedback helps us improve, and we are here to make sure your Ticket9 experience is smooth, seamless, and enjoyable. Thank you for trusting us!

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